Provider Resources

Provider Resources

Provider Operations Manual

Alignment's Provider Operations Manual contains information about Alignment's operational policy and procedures that support many of our programs and services. It also contains key contacts, addresses, phone numbers and websites.

Alignment has two Provider Operations Manuals: one for those IPAs, medical groups and participating providers who Alignment has delegated to perform certain managed care functions as outlined in their agreement with Alignment, and another manual for those participating providers who are not delegated for such functions.

2019 Provider Operations Manual – Non-Delegated Participating Providers
2019 Provider Operations Manual – Delegated Participating Providers
Key Contact Information for North Carolina Providers – 2019